At Copypastry all products are custom made. The cookie cutters are individually manufactured after you place your order.
Because of this, we can not accept any returns.
To make sure you will be happy with the product, there is a proofing process before the orders are shipped. After your sent us the image(s) for your order, we will send you the drawing(s) before having them 3D printed. Confirming the drawing(s) means you waive your rights to return the product.
We like happy customers, so if you're not satisfied with the product you received, please do get in touch. We will try and work something out.